As 2020 comes to a close, I can’t help but think about how consumer behavior has changed this year and how businesses of all shapes and sizes are still trying to adapt.

The ancient Greek proverb that “the only constant in life is change” has never been more true as we piece together learnings from 2020 and look to apply to our digital marketing efforts in 2021.

The most successful brands and marketers have always been those who could quickly adapt to a changing environment and new technology. But that’s never been as crucial as it is right now, in the midst of a global pandemic, the likes of which may affect our lives forever.

As COVID-19 spread and made its impact felt on individuals and the wider economy alike, it became clear that the single most important trait that marketers can embody is the ability to stay nimble. If your marketing plans, workflows, or infrastructure isn't able to pivot on a dime, you’ll continue to fight an uphill battle and you certainly won’t be able to meet demands in the next catastrophe.

Marketers must be able to guide their teams and respond in a moment, while of course staying consistent with big picture goals. The overarching strategy behind your marketing plan shouldn’t be thrown out in the midst of adversity, but you should be able to make big changes in near-term ideas that won’t completely obliterate long-term objectives.

As important as it is to move quickly, take the time to get a clear, unbiased grasp of the situation. Your competition is likely grappling with the same changes. However, remember that an immediate reaction or shift doesn’t necessarily pay off.

Customers and partners look for leaders in volatile situations, putting pressure on marketers to deliver messaging that’s simple, factual and empathetic. No one wants to see rushed out brand content that’s overly self-serving, void of the brand's own core values, in an attempt to take advantage of an unusual situation.

Staying nimble these days is also about reinforcing your marketing technology. Now is certainly the time for organizations to take a digital-first approach, leveraging technology to be as efficient and agile as possible, while also delivering messaging that can simplify processes, scales easily, and adjusts to individual customer needs.

For most marketers, the last several months have been about figuring things out as they go. However, the time is perfect to experiment more and learn quickly, to find strategies that will help their brand’s growth within a volatile climate. Honing the ability to test, fail, and repeat again until you decipher the right formula is crucial. And of course whenever there’s a crisis, brands that stay nimble are the ones that will emerge stronger when the dust settles.